Loading Bay Supervisor

18-02-2021 14:13:20

Job Type : Full Time

Salary: Unspecified

Key Skills : Supervision, Mail Management, Client Service

Experience : 3 years

Downtown Dubai

Company Profile

A leading mail management service provider located in Dubai

Job Description

  • Ensure that all services are delivered according to clients standards, client’s specifications and KPI’s.
  • Analyze client requests and propose appropriate solutions. 
  • Conduct necessary research with carriers in order to respond adequately to client requests and if necessary, seeks assistance from the Operations Manager. 
  • Select carriers and vendors according to the client’s needs and specified criteria. 
  • Prepare proposals for clients based on all their specifications, validates terms and obtain necessary approvals.
  • Follows standard operating procedures established by the company and or client. 
  • Coordinate with logistics and operations team (Dispatchers, Runners) on daily basis and utilizing resources effectively and efficiently.
  • Schedule and assign workers to delivery routes and other positions.
  • Handle pick-ups and deliveries according to client’s SOP requirements and conducts audit of internal procedures. 
  • Manage daily priorities related to the logistics and ensure all documents are completed with precision. 
  • Process the required shipping documents with a high degree of accuracy. 
  • Track and traces the client’s cargo and keep him informed in real-time of the status of shipment.
  • Suggest solutions when operation problems arise and offers the best solutions to clients while acting in a way that ensures their loyalty. 
  • Ensure that all employee’s appearance adheres to the uniform and grooming standards.
  • Maintain a healthy and professional work environment completely free of any sort of harassment.


  • Must have solid experience in managing freight/cargo/courier and mail management.
  • Must focus on client service.
  • Excellent communication skills.
  • Organizational skills
  • Ability to meet deadlines
  • Professionalism, diplomacy and tact.
  • Minimum 3 years of experience.


  • Bachelor's Degree in any field.