L1 Technical Support Engineer

12-11-2020 19:33:54

Job Type : Full Time

Salary: Unspecified

Key Skills : Network Troubleshooting, Customer Service, Technical Support

Experience : 5 years

Jumeirah Lake Towers

Company Profile

A leading solutions provider in information technology based in Dubai

Job Description

  • Troubleshoot the issues related to the Server Operating System.
  • Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications.
  • Manage backups, antivirus, installation of Microsoft Patches, User and mail box creation, password reset; supporting connectivity. 
  • Respond and diagnose problems through discussion with users and supervisor.
  • Work closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure.
  • Build, deploy and maintain standard Windows updates and application installation packages.
  • Monitor and manage the backups, Antivirus.
  • Monitor customers ’ IT infrastructure, connectivity, and availability.
  • Monitor and manage the Azure Cloud Infrastructure, Microsoft 365 applications.
  • Aware of the latest security threats and be able to quickly respond or recommend a course of action to IT management as threats arise.
  • On a scheduled rotation, provide off-hours emergency coverage for evenings, weekends and holidays.
  • Perform other duties and responsibilities as assigned based on business needs.


  • Minimum 5 to 6 years of Desktop and Server support experience.
  • Extensive knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory, and Exchange administration, SQL administration are required.
  • Microsoft Certified System Engineer (MCSE) is mandatory.
  • Basic network troubleshooting.
  • General understanding of the ITIL Process.
  • Experience providing customer support for server application software in a multi-site enterprise.
  • Excellent customer service skills, including verbal and written communication skills.
  • Excellent organizational and troubleshooting skills.
  • Able to handle multiple tasks in a fast-paced environment.
  • Ability to create and maintain positive and professional business relationships with both internal associates.
  • Proven diagnostic problem solving and solution development capabilities required.


  • Four-year Degree in Computer Science.