Customer Service Executive

04-04-2021 19:37:09

Job Type : Full Time


Salary: Unspecified

Key Skills : Customer Service, Customer Handling, Telephone Etiquette

Experience : 2 years

Dubai

Company Profile

A logistics company located in Dubai

Job Description

  • Manage a large number of incoming calls.
  • Handle customers’ accounts.
  • Maintain a record of customer interaction and details of actions taken.
  • Generate sales leads.
  • Develop a strong customer relationship management strategy to make sure customer satisfaction.
  • Handle and resolve customer complaints.
  • Maintain records of customer interactions, transactions, comments and complaints.
  • Make sure customer satisfaction and provide professional customer support.

Requirements

  • Minimum 2 years of experience.
  • Female candidates can only apply.
  • Active listening skills.
  • Must be familiar with CRM systems. 
  • Strong communication and presentation skills.
  • Ability to multi-task and manage time effectively.

Qualifications

  • Bachelor's Degree in any field.